Delivery Policies

Upon receiving your order, we will immediately send you a confirmation via email. If you wish to modify your order, please contact us at info@universtoutou.com or call us at 1-888-482-1131. You may be asked to leave a message on our voicemail; we will get back to you as soon as possible.

Your order processing will take 48 to 72 hours, followed by normal delivery times.

All products sold at Teddy Bear Universe come with a comprehensive one-month warranty. If a product purchased from us proves to be defective or breaks due to normal use during this period, we commit to repairing or replacing it, as applicable. After a month, we will be happy to welcome your plushie to our plush hospital if a seam comes undone, and do our best to nurse it back to health.

Our products meet safety standards for children and are recommended for ages 3 and up.

We do not accept refunds, only exchanges for defective items. In that case, you may return the defective items to us at our expense, and we will replace them and ship them back to you at our expense as well. If this happens, please contact us by email at info@universtoutou.com or by phone at 1-888-482-1131. Contact us at info@universtoutou.com or 1-888-482-1131.