Check out

Privacy Policy

Teddy Bear Universe Privacy Policy

Last updated: March 2024

Effective Date: March 2024

At Teddy Bear Universe, we value your privacy and are committed to protecting your personal information. This Privacy Policy describes how Teddy Bear Universe (referred to as "we", "us", or "our") collects, uses, and discloses your personal information when you visit our website, use our services, or interact with us in any way. By accessing or using our services, you consent to the terms described in this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

Information We Collect

We may collect various types of information from you, including:

Personal Information:

  • Name
  • Email address
  • Payment information (such as credit card details)
  • Photo with plush and plush owner
  • Mailing address (for web orders)
  • Telephone number (for web and parties)
  • Website login and password
  • Age of children having their birthday parties on our premises

Non-Personal Information:

  • Cookies and other tracking technologies
  • IP address
  • Device information (e.g., device type, operating system)
  • Website usage data

How We Use Your Information

We use your information for the following purposes:

Providing Products and Services:

  • Processing orders
  • Personalizing your stuffed animal creation
  • Managing your Teddy Bear Universe account
  • Creating your plushes passport and emailing your plush a birthday card annually.
  • Sending order updates and shipping notifications
  • Responding to customer service requests

Marketing and Promotions:

  • Sending promotional offers, newsletters, and updates (with your consent)
  • Conducting surveys and contests (with your consent)
  • Analyzing your preferences to tailor marketing communications

Analytics and Improvement:

  • Analyzing website and service usage patterns
  • Improving our products and services
  • Enhancing the user experience

Legal Compliance:

  • Complying with legal obligations
  • Investigating and addressing fraud, security, and safety concerns

Storing Your Information

Your information is securely stored on Shopify servers, which are located in various data centers around the world, including in the United States, Canada, and other countries. Data is secured based on Shopify’s conformity with their privacy policies. For more details about Shopify's privacy policies, please refer to their Privacy Policy available at Shopify Privacy Policy. As for the retention period, Shopify generally retains data for as long as necessary to provide you with the services, or for the purposes outlined in their Privacy Policy.

Sharing Your Information

We may share your information with third parties in the following situations:

  • With service providers who assist us in operating our website and fulfilling orders.
  • With our marketing partners to send you promotional offers and personalized content (with your consent).
  • When required by law or in response to legal requests.
  • To protect our rights, privacy, safety, or property, and that of our customers or others.

Your Choices

You have the following rights regarding your personal information:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You can request corrections or updates to your personal information.
  • Deletion: You can request the deletion of your personal information (subject to legal obligations).
  • Marketing Preferences: You can opt out of marketing communications at any time.

Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Children's Privacy

Teddy Bear Universe is committed to protecting the privacy of children. If you are under 13 years of age, you must obtain parental or guardian consent before providing us with any personal information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Please check the policy periodically for updates.

Privacy Officer

Our appointed privacy officer is: William Azeff. Our privacy officer can be reached at 450-482-1131 ext. 4. If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at: info@universtoutou.com

Thank you for trusting Teddy Bear Universe with your personal information. We are dedicated to providing you with a safe and enjoyable experience when creating your special furry friends.