Questions about our plushes stores

Ordering on our site »	Product maintenance »
Order processing »	Shipping rates & delivery schdule »
Guarantees, exchange and returns policies »	Sales taxes »
Product Safety Information »	Security ans privacy »

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Keeping you happy is what will keep you coming back !

Our Website has for objective to forge privileged links with you and to provide you with the products you dream about. Take advantage of our secure environment to shop online when and where you want from!

We are always available to advise you, helping you to order or to make sure that your order will be delivered without problem.

You didn’t find answer to your questions in this section?
Write us to info@universtoutou.com or call toll-free at 1 888 482-1131

How to buy at The Plush Factory

You can order online, or come at one of our stores located in : Mont-Tremblant, Quebec and Quartier DIX30 in Brossard.

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Online Shopping :

1. You can order directly from universtoutou.com online. Shopping online with us is TOTALLY SECURE because we use secure servers to protect your credit card information. Please visit our Security and Privacy section for more detailed information.
   1. First, find the item(s) you'd like to buy using our shop .
   2. Click the add to cart button.
   3. If you continue to browse and are ready to checkout, just click the shopping cart button at the upper part of the page. You'll see the contents of your shopping cart and you can delete items if you wish. Click on the update button after modifying the content in your shopping cart.
      Then, just follow the simple checkout instructions and your order will be placed. All the information that you transmit is encrypted - which means that nobody else, other than the Plush Factory can read it, giving you total security when you shop with us.
   4. We accept VISA and MasterCard for all online orders.

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Order Processing

1. Once we've received your order, we'll send you a confirmation of your order via e-mail instantly. If, for any reason, you would like to make any changes to your order, please do not hesitate to contact us at: info@universtoutou.com or call us toll free at: 1 888 482-1131.
   
   Your order will be processed within 48 to 72 hours from the time we receive it. Once the order is processed, normal delivery delays apply. Please see our Shipping and Sales Taxes section for detailed information about cost and delivery schedules.

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Guarantees

All products sold by the Plush Factory carry a full one-month warranty. If a product you purchase from us is defective or breaks during normal use within this period, we will either replace it or repair it.

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Product Safety Information

Our products are child safety tested.

Our products are recommanded for children 3 and up.

Product maintenance

We recommend cleaning the plush toy with a wet towel and wipe the surface of the fur; our guarantee is not applicable for furry friends who have been machine washed.

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Shipping rates & delivery schedule

Destination	Basic price*	Shipping
Delivery in the province of Quebec***	13.50$ + tx /box **	3 to 5 working days
Delivery in Ontario***	13.50$ + tx /box **	3 to 5 working days
Elsewhere in Canada***	18.50$ + tx /box **	7 to 10 working days
Delivery in the United States	27.00$ + tx /box **	5 to 10 working days
International Delivery	59.00$ + tx /box **	More than 30 days***

 

*Additional shipping charges apply to the purchase of two or more furry friend
**Each furry friend will be delivered in his own box. If you buy clothes and/or accessories for your furry friend, they will be delivered in the same box.
**If your order clothes and/or accessories without a furry friend, your order will be send in 1 box.
***Additional shipping fees can apply to remote locations.

International Customers
Any orders that must be shipped off the North American continent are international. Please contact us for more information about shipping and customs charges at: info@universtoutou.com or call us at: 1 888 482-1131. Please note that you might be invited to leave a message on our answering machine and, if that is the case, we will call you back shortly.

Sales Taxes

Sales taxes may apply to your order depending on where you live. Please check your area below for more details.

Orders Delivered to Quebec , Canada
The 5% Federal Sales Tax (GST) and the 9.975 % Provincial Sales Tax (PST) are applied to orders delivered to Quebec addresses.
Orders Delivered to the Rest of Canada ( not including Quebec )
Only the 5% Canadian Federal Sales Tax will be applied to these orders.

NO Sales Taxes for U.S. Customers
Canadian sales taxes do not apply to U.S. customers. Therefore, our U.S. customers are not charged any sales taxes, Canadian or American, provided their order is delivered to an address in the United States.

 

Security and Privacy

1. Security
   Shopping online at Plush Factory is TOTALLY SECURE. Credit card orders on Univers Toutou's site are processed on our secure server. All credit card information is encrypted and protected using the Secure Socket Layer Protocol (SSL 128 bits) and can only be decrypted by the Plush Factory. To check that your transaction is secure, look for the unbroken key or closed padlock icon in the lower left corner of your browser screen.
   
   Privacy

The Plush Factory personal commitment to you:

The Plush Factory guarantees confidentiality when shopping with us. Your relationship with us is important. So important, that we promise to NEVER sell or give any information about you to other organizations, companies or individuals.