|Ordering on our site »||Product maintenance »|
|Order processing »||Shipping rates & delivery schdule »|
|Guarantees, exchange and returns policies »||Sales taxes »|
|Product Safety Information »||Security ans privacy »|
Our Website has for objective to forge privileged links with you and to provide you with the products you dream about. Take advantage of our secure environment to shop online when and where you want from!
We are always available to advise you, helping you to order or to make sure that your order will be delivered without problem.
You didn’t find answer to your questions in this section?
Write us to email@example.com or call toll-free at 1 888 482-1131
How to buy at The Plush Factory
You can order online, or come at one of our stores located in : Mont-Tremblant, Quebec and Quartier DIX30 in Brossard.
All products sold by the Plush Factory carry a full one-month warranty. If a product you purchase from us is defective or breaks during normal use within this period, we will either replace it or repair it.
Our products are child safety tested.
Our products are recommanded for children 3 and up.
We recommend cleaning the plush toy with a wet towel and wipe the surface of the fur; our guarantee is not applicable for furry friends who have been machine washed.
|Delivery in the province of Quebec***||13.50$ + tx /box **||3 to 5 working days|
|Delivery in Ontario***||13.50$ + tx /box **||3 to 5 working days|
|Elsewhere in Canada***||18.50$ + tx /box **||7 to 10 working days|
|Delivery in the United States||27.00$ + tx /box **||5 to 10 working days|
|International Delivery||59.00$ + tx /box **||More than 30 days***|
*Additional shipping charges apply to the purchase of two or more furry friend
**Each furry friend will be delivered in his own box. If you buy clothes and/or accessories for your furry friend, they will be delivered in the same box.
**If your order clothes and/or accessories without a furry friend, your order will be send in 1 box.
***Additional shipping fees can apply to remote locations.
Any orders that must be shipped off the North American continent are international. Please contact us for more information about shipping and customs charges at: firstname.lastname@example.org or call us at: 1 888 482-1131. Please note that you might be invited to leave a message on our answering machine and, if that is the case, we will call you back shortly.
Sales taxes may apply to your order depending on where you live. Please check your area below for more details.
Orders Delivered to Quebec , Canada
The 5% Federal Sales Tax (GST) and the 9.975 % Provincial Sales Tax (PST) are applied to orders delivered to Quebec addresses.
Orders Delivered to the Rest of Canada ( not including Quebec )
Only the 5% Canadian Federal Sales Tax will be applied to these orders.
NO Sales Taxes for U.S. Customers
Canadian sales taxes do not apply to U.S. customers. Therefore, our U.S. customers are not charged any sales taxes, Canadian or American, provided their order is delivered to an address in the United States.
The Plush Factory personal commitment to you:
The Plush Factory guarantees confidentiality when shopping with us. Your relationship with us is important. So important, that we promise to NEVER sell or give any information about you to other organizations, companies or individuals.